Troubleshooting
Problem | Possible cause | Solution |
|---|---|---|
EasyCare Tx 2 fails to install. | EasyCare Tx 2supports Windows 10 and Windows 11 operating systems. | Use a computer with a supported operating system (Windows 10 or 11). For additional details, see Recommended system requirements |
I am unable to log in to EasyCare Tx 2 | The username and/or password you entered are incorrect. Your group policies are preventing you from accessing EasyCare Tx 2. You cannot log in to EasyCare Tx 2 on a computer connected to a different domain. | Contact your Windows system administrator. |
My username and password are correct, but I am still not able to log in to EasyCare Tx 2. | Your group policies are preventing you from accessing EasyCare Tx 2 You are attempting to log in to EasyCare Tx 2 on a computer that is connected to a different domain. | Contact your Windows system administrator. |
No TxLink 2 devices found on the network. | Power on the TxLink 2 devices. | Plug in and power on the TxLink 2 devices. |
Connect the TxLink 2 devices to the network. | Connect the TxLink 2 devices to the network. | |
Connect the computer to the network. | Connect the computer to the network. | |
The network is faulty. | Fix or replace faulty network or related components. | |
Cannot add a TxLink 2 device to Connection Manager. | Log in to EasyCare Tx 2 as a Windows administrator. | Right-click the EasyCare Tx 2icon and select Run as administrator. Enter your Windows administrator credentials to log in and add the TxLink 2 device. |
Lost connection to TxLink 2. | A TxLink 2 power failure. | Plug in and power on the TxLink 2 device. Recycle power. Replace the power cable from another TxLink 2 device to test. |
A general network disruption. | Check if the network is working. | |
TxLink 2 fault. | Indicates a TxLink 2 internal error. | Unplug the TxLink 2 for 30 seconds and then plug it in again. If this step does not resolve the issue, contact ResMed Technical Support. |
TxLink 2 is in use. | Another user controls the selected TxLink 2. | The TxLink 2 connects to one computer at a time. |
Failed to connect to therapy device. | Powered on the therapy device. | Plug in and switch on the therapy device. Check the power cable. Replace the power cable with a known working cable. |
The cable that connects the TxLink 2 to the therapy device is faulty or not connected properly. | Connect the therapy device and TxLink 2. | |
The therapy device is not compatible with this version of EasyCare Tx 2 software. | This version of EasyCare Tx 2 does not support the connected therapy device. | |
Lost connection to therapy device. | The therapy device is not powered on. | Switch on the therapy device. Check the cable. To isolate the problem, replace the current cable with one known to work. |
Communications to the therapy device are disrupted. | Reconnect the therapy device and TxLink 2. Replace the current connecting cable with one that is known to work. | |
Therapy device busy. | The therapy device is performing a Mask Fit function. | Check whether the therapy device is performing a Mask Fit function. If it is, complete the Mask Fit function at the therapy device and try again. |
Therapy device fault. | A fault has occurred at the therapy device. This could be the result of an operational or internal error. | Check the titration window in EasyCare Tx 2or the device itself for the fault description or error code. Refer to any instructions given and to the troubleshooting section of the therapy device's clinical guide. Contact ResMed Technical Support. |
EasyCare Tx 2 display is faded. | The Titration opacity setting is too low. | Adjust the Titration opacity setting in your user preferences. |
Titration opacity feature is not working properly. | A Windows graphics driver problem. | Update the Windows graphics driver. |
Menu items disabled. | The TxLink 2 and/or therapy device is not connected. | Connect the TxLink 2 and/or therapy device. |
The disabled feature is not available on the connected therapy device. | Check these features are available and enable on the therapy device. | |
Communication problems between therapy device and EasyCare Tx 2. | Correctly connect all cables. | Insert the cable(s) into the correct connector(s). |
A cable or connector is faulty. | Replace the current cable with one known to work. | |
Ensure that you are using ResMed cables. | ||
Device data not displayed on EasyCare Tx 2. | The therapy device is switched off. | Switch on the therapy device and wait a few seconds to establish the connection. |
The therapy device is in standby mode. | Turn on the therapy device. |
Important
If any serious incident occurs in relation to this device, you should report it to ResMed and the competent authority in your country.